Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

SHIPPING

Do you ship overseas?
Yes, we ship worldwide. Shipping fees will be calculated at checkout. We also run promotions and discounts throughout the year, so stay tuned for exclusive offers.

How long will it take to get my order?
Delivery times depend on your location.

  • Orders within Canada: 2–5 business days after shipping
  • International orders: 7–20 business days after shipping

You will receive tracking details in your confirmation email once your order is shipped.

What shipping carriers do you use?
We ship orders using Canada Post.


ORDERS

What if I receive the wrong or defective item?
In the rare case that you receive a defective item, missing item, or incorrect product, please contact us immediately at:
almurian@hotmail.ca

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • The item you received (if incorrect)
  • Your current shipping address

We will review your request and resolve it as quickly as possible.

Where is my order?
Please check your order confirmation email for tracking details. Once your order has shipped, you will receive a tracking number via email. Be sure to check your spam/junk folder if you don’t see it.

My package says delivered, but I didn’t receive it.
This can sometimes happen with Canada Post. Before contacting us, please check:

  • Front door/porch area
  • Mailbox
  • Family members or neighbors
  • Apartment front desk or building office

Sometimes Canada Post marks packages as delivered early. Please allow 3–5 business days after the delivery scan before taking further action.

If your package still hasn’t arrived, please contact your local post office.


How can I change my order?
To make changes, please contact us immediately at:
403-629-5517 or email almurian@hotmail.ca

Include your order number and the changes needed. If your order has not shipped yet, we will do our best to update it.


I entered the wrong address at checkout. What should I do?
Please email us immediately at almurian@hotmail.ca with your order number and the correct address.

If the order has not shipped yet, we will update it.
If the order has already shipped, we are not responsible for packages sent to incorrect addresses entered by the customer.


RETURNS & EXCHANGES

Can I return my product?
Please refer to our Returns & Exchanges policy for full details. We do not offer refunds, but exchanges may be available on eligible items.

When will I receive my store credit?
Once we receive your returned item, we will inspect it for damage, wear, or odor. If approved, your store credit will be issued after inspection.


OTHER

Still have questions?
You can reach us anytime:
📞 403-629-5517
📧 almurian@hotmail.ca

We’re happy to help.