RETURNS

At Hekaya Boutique, we take pride in offering high-quality, carefully selected pieces. We hope you love your purchase, but we understand that sometimes adjustments may be needed.


No Refunds


Please note that all sales are final. We do not offer refunds under any circumstances.


Exchanges


We are happy to offer exchanges within 7 days of receiving your order, subject to approval.


To be eligible for an exchange:


  • Items must be unworn, unused, and in original condition
  • All tags must still be attached
  • Item must be free of perfume, stains, or damage


Exchanges can be made for:


  • A different size, or
  • A different item of equal value


If your desired item is unavailable, a store credit will be issued.


How to Request an Exchange


To request an exchange, please email us at:

almurian@hotmail.ca


Include:


  • Your order number
  • The item you want to exchange
  • The item or size you would like instead


Our team will review your request and respond within 1–2 business days.


Shipping


  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • We recommend using a tracked shipping method, as we are not responsible for lost returns